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Dealing with Conflict at Work: Real World Strategies & Tools

A Practical Introduction to Workplace Conflict Management for Managers and Supervisors

4.1
(138 ratings) 398 students



What you will learn

The sources of conflict
How to listen
The effect of personalities on conflict
The ways people resist imposed ideas
The signs and stages of conflict escalation
The steps for de-escalating conflict
Strategies for resolving conflict
Five ways to handle conflict
How to recover a broken (workplace) relationship

Who should take this training

Prerequisites

  • The only prior experience you need is daily life.

Target audience

  • the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles.

About this training

Conflict is an inevitable part of working life. And it's not always bad.

But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.

And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.

So you need the tools to deal with conflict at work.

And this course will give you them.

More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.

During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.

 


Course Language : EN
On-demand video
Full lifetime access to videos
Downloadable resources
Assignments
Certificate of Completion

Training options

Only Videos

$ 30

  • Full lifetime access to videos
  • Downloadable resources
  • Certificate of Completion
  • Hours of Individual Coaching

Blended

$ 550

  • Full lifetime access to videos
  • Downloadable resources
  • Certificate of Completion
  • 10 Hours of Individual Coaching
Save 10%

Blended

$ 1040 $ 963

  • Full lifetime access to videos
  • Downloadable resources
  • Certificate of Completion
  • 20 Hours of Individual Coaching
Save 20%

Blended

$ 1590 $ 1272

  • Full lifetime access to videos
  • Downloadable resources
  • Certificate of Completion
  • 30 Hours of Individual Coaching

Course Content

Introduction to Your Conflict Management Course
Welcome to Your Conflict Management Course 02:55 mins
What are Conflict and Conflict Management? 03:08 mins
Understand the Keys to Conflict
The Rational and Irrational Sources of Conflict 03:13 mins
The Effects of Respect on Conflict 03:57 mins
How to Use Respect to Help Resolve Conflict 04:50 mins
How Misunderstandings Arise... and the Solution
How Communication Works 05:17 mins
How we Listen: The Four Listening Levels 04:47 mins
How to Listen Well 04:25 mins
Personality Types in Conflict
How Personality Types Conflict 02:11 mins
How Specific Personalities Clash at Work 04:26 mins
How to Avoid Personality Clash 02:02 mins
Escalation of Conflict
Resistance: It's not conflict... yet 01:42 mins
The Onion Model of Resistance 06:45 mins
The Signs of Conflict Escalation 02:43 mins
De-escalating Conflict
Seven Strategies for Handling Conflict 05:42 mins
The Conflict De-escalation Process 03:06 mins
Conflict Handling Modes - The Thomas-Kilmann Model 01:58 mins
The Five Thomas-Kilmann Modes 06:13 mins
Getting Help from a Third Party 05:08 mins
How to Recover from a Broken (Professional) Relationship 05:27 mins
Closing Section
Good Conflict and Bad Conflict 03:37 mins
The Secret to Avoiding Conflict 03:12 mins

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